Nancy Friedman

Nancy J. Friedman (born 1939/1940) is an American customer service and telephone skills consultant. She is also known as her business persona the "Telephone Doctor"

Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. She also appears as spokesperson in the company's video training programs. Friedman controls the registered trademark and dotcom domain for "Telephone Doctor". Provided by Wikipedia