Showing 1 - 2 results of 2 for search 'Grubbs, M. Ray', query time: 0.02s Refine Results
  1. 1
    Customer service renaissance : lessons from the banking wars
    by Grubbs, M. Ray
    Published 1991
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  2. 2
    Winning banks : managing service quality for customer satisfaction
    by Grubbs, M. Ray
    Published 1989
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