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|a 658.4/21
|2 23
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|a Leonard, Scott,
|d 1967-
|e author.
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|a The liberated CEO :
|b the 9-step program to running a better business so it doesn't run you /
|c Scott A. Leonard.
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|a Nine step program to running a better business so it doesn't run you
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|a Hoboken, New Jersey :
|b John Wiley & Sons, Inc.,
|c [2014]
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|a 1 online resource (xvi, 192 pages)
|
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Electronic reproduction.
|b Perth, W.A.
|n Available via World Wide Web.
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|a Description based on online resource; title from digital title page (viewed March 24, 2014).
|
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0 |
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|a Machine generated contents note:
|t Smashing the Service Ceiling --
|t Living Proof --
|g ch. 1
|t Chart Your Rhumb Line (Plotting a Three--Dimensional Vision) --
|t Plan in Three-D --
|t Pretest Your Plan for Failure --
|t Building Milestones --
|t Notes --
|g ch. 2
|t Know Your Peak Zone --
|t Peak-Zone Manager --
|t Finding Your Peak Zone --
|t Hiring a Blended Team --
|t Trusting the Ropes --
|t Notes --
|g ch. 3
|t Smart Sourcing: Hire the Best---Outsource the Rest --
|t Hidden Costs of Full-Time Staff --
|t Insource Customer Relationships --
|t Competing on Knowledge --
|t Managing the Experts for Accountable Results --
|t Notes --
|g ch. 4
|t Give Your Crew Preflight Checklists --
|t Automated Workflows --
|t Set It and Forget It --
|t Notes --
|g ch. 5
|t How to Build a Service Brand (It's Not AboutYou) --
|t Hiring the Right People --
|t Empowering People to Help --
|t Embracing Disruption --
|t Anticipating and Closing the Customer's Loops --
|t Sweating the Small Stuff --
|t Notes --
|g ch. 6
|t Break the Service Ceiling with Systematic Customization --
|t Applying the Vitals Worksheet to Your Business --
|t Customization is Sweeping Key Industries --
|t Note --
|g ch. 7
|t Keeping a Loyal Crew --
|t Virtues of the TLO Mindset --
|t Viewing Employees as Assets Like Clients, Not Liabilities --
|t Communicating the Big Picture --
|t Fixing the Process Before You Blame the People --
|t Linking Compensation to the Appropriate Performance --
|t Participation, Training, and Transparency --
|t Notes --
|g ch. 8
|t Made to Sell: Changing the Watch --
|t If You Own It, You Don't Break It --
|t Profits and the 60-20-20 Formula --
|t Pillars of Valuation --
|t Notes --
|g ch. 9
|t Become an Expert in Your Field --
|t Rewards of Thought Leadership --
|t Notes --
|g ch. 10
|t Afterword: Ready for the Next Peak --
|t RIA Firms in Major Growth Trend --
|t Notes --
|t Appendixes Liberated CEO Extras --
|g Appendix A
|t Notes and Observations from Our Three-Year Global Sailing Trip --
|t Ode to Telemedicine --
|t Jetliner Travel Know-How --
|t Papa Sherpa's Five Golden Rules of Traveling Around the World with Kids --
|t Wireless Communications at Sea --
|t Balancing Act --
|g Appendix B
|t Further Reading and Related Resources.
|
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|a Includes bibliographical references and index.
|
650 |
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|a Strategic planning.
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|a Business planning.
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|a Management.
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|a Ebooks Corporation
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|i Print version:
|a Leonard, Scott, 1967-
|t Liberated CEO.
|d Hoboken, New Jersey : John Wiley & Sons, Inc., [2014]
|z 9781118653661
|w (DLC) 2013043163
|
856 |
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|u https://ebookcentral.proquest.com/lib/santaclara/detail.action?docID=1638680
|z Connect to this title online (unlimited simultaneous users allowed; 325 uses per year)
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|a YBP DDA - Also in ProQuest Academic Complete
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