Cross cultural competence : a field guide for developing global leaders and managers /
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| Main Authors: | , |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley, UK :
Emerald Group Publishing Limited,
2015.
|
| Edition: | First edition. |
| Subjects: | |
| Online Access: | Connect to this title online (unlimited simultaneous users allowed; 325 uses per year) |
Table of Contents:
- Machine generated contents note: 1. Introduction to Cross Cultural Competence
- Increasing Demand for Cross Cultural Competence
- Solution: Cross Cultural Competence
- Knowledge Base
- Building-Block Approach
- Journey Ahead
- Let's Begin
- 2. Preparing for the Cross Cultural Competence Journey
- Introduction
- Setting the Mood
- Invoking Cultural Awareness
- Creating the Learning Environment
- Building Trust
- Suggestions for Facilitating
- Suggested Program-Level Learning Objectives
- Knowing Thyself: Cultivating Cultural Awareness
- Distribute: Cross Cultural Competence Self-Inventory
- Distribute: Goal Sheet and Actions Plans
- Conclusion
- 3. Laying the Foundation for Developing Cross Cultural Competence
- Introduction
- Overview of the Program and Introductions
- Setting the Mood with Music
- Session: Workshop Kickoff
- Welcome the Participants
- Drivers, Risks, and Benefits of Cultural Difference in Organizations
- Cultural Continuum and the Cross Cultural Competence Journey
- Agenda and Schedule
- Program Learning Objectives
- Participant Introductions
- Icebreakers: Video Experience and Music Reflection
- Dialogue: A Video Experience
- Dialogue: World Music Reflection
- Diversity in the Organization
- Case Study: When in Rome, Do as the Romans Do?
- Diversity and Prejudice
- Self-awareness Exercise: What are my Attitudes Toward Diversity?
- Our Cross Cultural Competence Model
- Cultural Awareness
- Cross Cultural Skills
- Cultural Values
- Cultural Practices
- Dialogue: Our Cross Cultural Competence Model
- Gaining Commitment
- Dialogue: Three Simple Questions
- Facilitating Self-inventory and Goal Setting
- Conclusion
- 4. Why Organizations Need and Should Value Cross Cultural Competence
- Introduction
- Icebreaker: A Mini--Case Study---An American Adventure in Malaysia
- Culture Clash
- Dialogue: Culture Clash
- Why We Need Cultural Competence
- Dialogue: Why We Need Cross Cultural Competence
- Business Case for Cross Cultural Competence
- Specific Benefits of Cross Cultural Competence
- Dialogue: Developing the Business Case for Cross Cultural Competence
- Conclusion
- 5. Developing Cultural Awareness
- Introduction
- What Is Culture?
- Definition of Culture
- Proverbs: The Eternity of Cultural Awareness
- Dialogue: The Proverbs and Sayings of Childhood
- Culture Shock
- Dialogue: What Are Culture and Culture Shock?
- Cultural Genogram
- Exercise: Creating Your Own Cultural Genogram
- Exercise: A Cultural Journey
- Conclusion
- 6. Enhancing Cross Cultural Skills and Understanding
- Introduction
- Opening Exercise
- Quiz: How Effective Are You in Working with People from Other Cultures?
- Experiencing Cultural Similarities
- Exercise: Value-Based Motivators in Professional and Personal Life
- Experiencing Cultural Differences
- Hofstede's Dimensions of National Culture
- Dialogue: Understanding Cultural Differences
- Developing Proficient Cross Cultural Communication
- Language of Context
- Language of Time
- Language of Space
- Language of Things
- Language of Agreements
- Language of Friendship
- Principles of Effective Communication across Cultures
- Dialogue: Developing Proficiency in Cross Cultural Communication
- Close Encounter of the Cultural Kind
- Simulation: What Color Is My Communication?
- Developing Cross Cultural Decision-Making Skills
- Exercise: Exploring Cross Cultural Decision Making
- Developing Additional Cross Cultural Skills and Habits
- Flexibility; Acceptance of Ambiguity
- Openness; Acceptance of Differences
- Cultural Self-Confidence; Security in One's Own Culture
- Humility; Suspension of Judgment; Desire to Learn from Others
- Interest in People; Empathy; Care
- Communication Skills
- Spirit of Adventure; Curiosity; Creativity
- Emotional Intelligence; Cross Cultural Intelligence
- Sense of Humor
- Interest in and Sensitivity to Style, Context, and Process, not just Substance, Content, and Goals
- Exercise: Developing Additional Cross Cultural Skills and Habits
- Conclusion
- 7. Knowing and Aligning Cultural Values
- Introduction
- Diving into a Values Conflict
- Exercise: The New Manager Case Study
- Complexity of Values
- Trends Impacting Culture and Values
- National/Social Trends
- Organizational Trends
- Personal Trends
- Dialogue: National, Organizational, and Personal Trends and Their Impact
- Development of National Values
- Nation's Constitution and Its Values
- Reflection: National Values
- - A Guiding Light for Organizational and Personal Values
- How Are Organizational Values Formed?
- Exercise: Influences on Your Organization's Values
- Value of Alignment
- Alignment between Owners, Managers, and Members
- Alignment between Individual and Organizational Values
- Exercise: What Motivates Us?
- Gold Mine of Organizational Values
- Understanding the Management by Values System
- Brief History of Management Systems
- What Does Progress Mean Today?
- Unleashing of Human Potential through Management by Values
- Case Study: Managing with Sensitivity
- Building Congruency with Organizational Values
- Overview of the Tri-axial Model of Managing by Values
- Economic-Pragmatic Values
- Ethical-Social Values
- Emotional-Developmental Values
- Creating Human and Organizational Potential through Congruency Building
- Are Ethical-Social Values Means or Ends in Themselves?
- Reflection: Identifying your Individual Values
- Exercise: Filling Your Bucket
- Conducting the Management by Values Organizational Change Process
- Exercise: The "Value of Values" Initial Assessment Process
- Conclusion
- 8. Cross Cultural Negotiation
- Introduction
- Why Do We Need to Learn Cross Cultural Negotiation?
- Global M&A Activity
- Growth in World Trade
- World Trade Talks: Impasse in the WTO Doha Development Round
- Dialogue: Why Do We Need Cross Cultural Negotiation?
- What Is Negotiation?
- Getting What You Want
- Negotiation as Win---Win
- Information, Power, and Time
- Dialogue: Defining Negotiation and Working with Information, Power, and Time
- Domestic versus Cross Cultural Negotiation
- So What Is Different about Cross Cultural Negotiation?
- Negotiation Principles
- Dialogue: What Westerners Need to Learn about Cross Cultural Negotiation
- Complexity of Cross Cultural Negotiation
- Complexity Model of Cross Cultural Negotiation
- Cultural Difference: The Conditions
- Culture Difference: Environmental Level
- Cultural Difference: The Negotiation Process
- Cultural Difference: Goals and Results
- Cultural Difference: Individual Behaviors
- Chinese
- Brazilians
- Indians
- Americans
- Exercise: Negotiation Role-Play: The Global versus Pogo Case Study
- Pitfalls in Cross Cultural Negotiation
- John Wayne Style of Negotiation
- Exercise: American Negotiation John Wayne Style
- How to be Successful in Cross Cultural Negotiation
- Principles of Successful Cross Cultural Negotiation
- First Negotiation Principle: Negotiate a Relationship, Not a Deal
- Second Negotiation Principle: Address Needs, Not Positions
- Third Negotiation Principle: Apply Participative, Creative Thinking
- Fourth Negotiation Principle: Use Objective Criteria
- ABCs of Successful Cross Cultural Negotiation
- Dialogue: Applying Successful Negotiation Principles and ABCs
- Conclusion
- 9. Developing Cross Culturally Competent Leaders and Managers
- Introduction
- What Is Leadership?
- Need for Conscious Leaders and Conscious Leadership
- Many Roles of Leadership: The LMMC Capability Model
- Leader versus Manager Roles
- Mentoring versus Coaching Roles
- Exercise: Discerning the Most Appropriate Leadership Role
- Theoretical Foundation for Developing Cross Culturally Competent Leaders
- Cross Cultural Influence on Leadership
- Array of Leadership Theories
- Contingency Theory
- Competency Theory
- Cross Cultural Competencies Leaders and Managers Need
- Global Leadership Development Challenges
- Emotional and Social Capabilities
- Exercise: Assessing Cross Cultural Competencies of Leadership
- Contextual Understanding of Cross Culturally Competent Leaders
- Case Study: Conducting an Environmental Scan of a Global Leadership Challenge
- Context of Business Strategy and Structure
- Leadership Style and the Context of National Culture
- Exercise: What Leadership Style Fits This Scenario?
- Working with Universal and Culturally Contingent Leader Characteristics
- Exercise: Assessing Universal and Culturally Contingent Leader Characteristics
- Applying Cross Cultural Competence to Leadership Activities
- How to Manage Culturally Diverse Teams
- How to Handle Problems of Culturally Diverse Teams
- Exercise: What is the Right Leadership Strategy for Addressing Team Problems?
- How Do You Set Up Multicultural Teams and Effectively Manage Them?
- Motivating and Inspiring People
- Potential Differences between Cultures
- How to Effectively Coach Someone
- Exercise: Using Coaching by Values to Create an Aligned Team Culture
- Conclusion
- 10. Working with Cultural Practices
- Introduction
- Workshop Review
- Exercise: Gathering Workshop Accomplishments
- Identifying Dreams and Opportunities
- Exercise: Gathering Personal and Professional Dreams and Opportunities
- Power of Relationships, the Gifts of Travel, and the Insights of Place
- Power of Relationships
- Gifts of Travel
- Insights of Place
- Contents note continued: Exercise: The Power of Relationships, the Gifts of Travel, and the Insights of Place
- Exercise: Planning Your Walk and Walking Your Plan
- Conclusion.