Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected

Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected /

This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. To understand how different professions respond to surprise, RAND researchers developed a framework that categorizes professionals' responses to surprise in...

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Bibliographic Details
Main Authors: Baiocchi, Dave (Author), Fox, D. Steven (Author)
Format: Electronic eBook
Language:English
Published: Santa Monica, CA : RAND Corporation, [2013]
Series:Rand Corporation monograph series.
Subjects:
Emergency management.
Surprise.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
SOCIAL SCIENCE > Disasters & Disaster Relief.
Emergency management
Surprise
Online Access:Connect to this title online (unlimited users allowed)
Table of Contents:
  • Introduction
  • Why study surprise?
  • Research objective, definitions, and initial conceptual models
  • Research hypotheses
  • Research method
  • What strategies are common across professions?
  • How does the level of environmental chaos affect practitioners' responses to surprise?
  • How do strategists differ from tacticians in dealing with surprise?
  • Surprise as an opportunity
  • Helpful lessons from specific professions
  • Key observations and their implications.

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