Supervising police employees in the twenty-first century : a problem-solving manual for law enforcement leaders

Supervising police employees in the twenty-first century : a problem-solving manual for law enforcement leaders /

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Bibliographic Details
Main Author: Garner, Gerald W. (Author)
Corporate Author: ProQuest (Firm)
Format: Electronic eBook
Language:English
Published: Springfield, Illinois : Charles C Thomas, Publisher, Ltd., [2019]
Subjects:
Police > Supervision of.
Police administration.
Online Access:Connect to this title online (unlimited simultaneous users allowed; 325 uses per year)
Table of Contents:
  • Machine generated contents note: 1. Toolbox of a Great Leader
  • What Do You Need to Know?
  • What Do You Need to Do?
  • Value of a Positive Role Model
  • There's No Substitute for Courage
  • Summary
  • 2. Your Relationship with Your Crew
  • What They Want from You
  • What You Want from Them
  • Assessing Your People
  • Building a Great Team
  • Summary
  • 3. Your Relationship with Your Boss
  • What Your Boss Expects
  • All Kinds of Bosses
  • Working for a Difficult Boss
  • Relationship You Both Want and Need
  • Summary
  • 4. Making the Tough Calls
  • Enemies of Sound Decision-Making
  • Elements of a Good Decision
  • When You Don't Know What to Do
  • Learning by Experience
  • Summary
  • 5. Tactical Decision-Making
  • Analyzing the Problem
  • Basic Principles of Problem-Solving
  • When Things Go Wrong
  • Learning from Others
  • Summary
  • 6. Your Responsibilities as a Trainer
  • What Should You Cover?
  • How to Use a Lesson Plan
  • Overcoming Training Challenges
  • Measuring Success
  • Summary
  • 7. Curing the Report-Writing Blues
  • Why Can't They Write?
  • What Is a Good Police Report?
  • How Can You Help Them?
  • Summary
  • 8. Evaluating Employee Performance
  • Why Do It?
  • Traps to Avoid
  • How to Do It Well
  • Follow-Up
  • Summary
  • 9. Your Responsibilities for Officer Safety and Risk Management
  • Where Lies the Danger?
  • Inspecting for Safety
  • Making Your People Safer
  • Value of Role Modeling
  • Advocating for Safety
  • Summary
  • 10. Your Role as Counselor and Confidant
  • Spotting a Problem
  • Some Problem-Solving Techniques
  • You Don't Have to Go It Alone
  • What Is Success?
  • Summary
  • 11. Your Obligation as Disciplinarian
  • Why Discipline at All?
  • Doing It the Right Way
  • Results You Are Seeking
  • Summary
  • 12. "Difficult" Employee
  • Unique People, Unique Challenges
  • What You Can and Can't Do
  • Goal You Both Seek
  • Summary
  • 13. Responding to the Unhappy Citizen
  • Hearing Him Out
  • What Are the Hot Buttons?
  • Resolving the Issue
  • Summary
  • 14. Leading Your People to Exceptional Customer Service
  • What Your Citizen-Customers Want
  • Avoiding the Customer Service Pitfalls
  • Doing It the Right Way
  • Summary
  • 15. Becoming Mr. Microphone: Handling the Media Successfully
  • Your News Media Duties On-Scene
  • Your Personal Media Guidelines
  • Delivering a Great Interview
  • Preparing a News Release
  • Summary
  • 16. Surviving Your Organization
  • Taking Care of Yourself
  • Navigating the Political Mine Fields
  • Golden Rule
  • Summary
  • 17. Pulling It All Together
  • Ethics of Your Job
  • Your Role as a Member of the Leadership Team
  • How Can You Get Even Better?
  • What's Next?
  • Summary.

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