Supervising police employees in the twenty-first century : a problem-solving manual for law enforcement leaders /
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Main Author: | |
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Corporate Author: | |
Format: | Electronic eBook |
Language: | English |
Published: |
Springfield, Illinois :
Charles C Thomas, Publisher, Ltd.,
[2019]
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Subjects: | |
Online Access: | Connect to this title online (unlimited simultaneous users allowed; 325 uses per year) |
Table of Contents:
- Machine generated contents note: 1. Toolbox of a Great Leader
- What Do You Need to Know?
- What Do You Need to Do?
- Value of a Positive Role Model
- There's No Substitute for Courage
- Summary
- 2. Your Relationship with Your Crew
- What They Want from You
- What You Want from Them
- Assessing Your People
- Building a Great Team
- Summary
- 3. Your Relationship with Your Boss
- What Your Boss Expects
- All Kinds of Bosses
- Working for a Difficult Boss
- Relationship You Both Want and Need
- Summary
- 4. Making the Tough Calls
- Enemies of Sound Decision-Making
- Elements of a Good Decision
- When You Don't Know What to Do
- Learning by Experience
- Summary
- 5. Tactical Decision-Making
- Analyzing the Problem
- Basic Principles of Problem-Solving
- When Things Go Wrong
- Learning from Others
- Summary
- 6. Your Responsibilities as a Trainer
- What Should You Cover?
- How to Use a Lesson Plan
- Overcoming Training Challenges
- Measuring Success
- Summary
- 7. Curing the Report-Writing Blues
- Why Can't They Write?
- What Is a Good Police Report?
- How Can You Help Them?
- Summary
- 8. Evaluating Employee Performance
- Why Do It?
- Traps to Avoid
- How to Do It Well
- Follow-Up
- Summary
- 9. Your Responsibilities for Officer Safety and Risk Management
- Where Lies the Danger?
- Inspecting for Safety
- Making Your People Safer
- Value of Role Modeling
- Advocating for Safety
- Summary
- 10. Your Role as Counselor and Confidant
- Spotting a Problem
- Some Problem-Solving Techniques
- You Don't Have to Go It Alone
- What Is Success?
- Summary
- 11. Your Obligation as Disciplinarian
- Why Discipline at All?
- Doing It the Right Way
- Results You Are Seeking
- Summary
- 12. "Difficult" Employee
- Unique People, Unique Challenges
- What You Can and Can't Do
- Goal You Both Seek
- Summary
- 13. Responding to the Unhappy Citizen
- Hearing Him Out
- What Are the Hot Buttons?
- Resolving the Issue
- Summary
- 14. Leading Your People to Exceptional Customer Service
- What Your Citizen-Customers Want
- Avoiding the Customer Service Pitfalls
- Doing It the Right Way
- Summary
- 15. Becoming Mr. Microphone: Handling the Media Successfully
- Your News Media Duties On-Scene
- Your Personal Media Guidelines
- Delivering a Great Interview
- Preparing a News Release
- Summary
- 16. Surviving Your Organization
- Taking Care of Yourself
- Navigating the Political Mine Fields
- Golden Rule
- Summary
- 17. Pulling It All Together
- Ethics of Your Job
- Your Role as a Member of the Leadership Team
- How Can You Get Even Better?
- What's Next?
- Summary.