Improving government performance : an owner's manual

Improving government performance : an owner's manual /

The Clinton administration's National Performance Review of the federal government (also called the Reinventing Government Initiative) is the eleventh effort this century to improve the executive branch and reform the federal service. Most previous efforts have faltered. How can present and fut...

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Bibliographic Details
Main Author: DiIulio, John J., Jr., 1958-
Other Authors: Garvey, Gerald, 1935-2000, Kettl, Donald F.
Format: Electronic eBook
Language:English
Published: Washington, D.C. : Brookings Institution, ©1993.
Subjects:
Administrative agencies > United States > Management.
Bureaucracy > United States.
Government productivity > United States.
Government executives > United States.
Civil service reform > United States.
POLITICAL SCIENCE > Public Affairs & Administration.
Administrative agencies > Management
Bureaucracy
Civil service reform
Government executives
Government productivity
Bureaucratie.
Bestuurshervormingen.
POLITICAL SCIENCE / Public Affairs & Administration
United States
Online Access:Connect to this title online (unlimited users allowed)
Table of Contents:
  • Introduction: Two Metaphors of Reform--Invention and Evolution
  • Thinking beyond the Rhetoric of Reform
  • The National Performance Review
  • An Incremental, Evolutionary, Experimental Process
  • Some Lessons--and Some Temptations
  • The Evolution of the Federal Bureaucracy
  • A Pattern of Agency-by-Agency Growth
  • Functional Specialization and Boundary Problems
  • The Contemporary Critique of Bureaucracy
  • The Risks of Bureaucratic Discretion
  • Controlling Discretion through Executive and Legislative Means
  • Controlling Discretion through Internal Procedures
  • Worker Quality and Motivation
  • Three Special Concerns
  • The Federal Government's Responsibilities
  • Dividing the Job
  • Reforming the Federal Procurement System
  • Remaking the General Services Administration
  • Revitalizing Federalism
  • Rebuilding Government Capacity
  • Smarter, Not Bigger, Government
  • Strengthening Financial Management
  • Upgrading Technology
  • Performance Budgeting
  • Serving Customers and Total Quality Management
  • Streamlining the Bureaucracy
  • Improving Middle Management
  • Reducing the Number of Midlevel Political Appointees
  • Consolidating Anachronistic Field Systems
  • Reinstating the President's Reorganization Authority
  • Coping at the Boundaries
  • The Most Important Boundary of All
  • Deregulating the Civil Service
  • Modernizing the Service in an Era of Proxy Government
  • Attracting and Keeping the Best
  • Remaking the Office of Personnel Management
  • Cultivating a Culture of Performance
  • Culture and Institutional Leadership.

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