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3Published 1939“…Report on investigation of telephone industry in U.S…”
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4Published 1998“…United States Telephone directories Yellow pages.…”
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9Published 1996Table of Contents: “…. -- I -- Ibstock plc -- Illinois Bell Telephone Company -- Immunex Corporation -- Indiana Bell Telephone Company, Incorporated -- Intuit Inc. -- Irwin Toy Limited -- J -- J.D. …”
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18by Yellin, Emily, 1961-Table of Contents: “…Random acts of rudeness: customer encounters, Comcast, and customer rage -- What would Alexander Graham Bell say now?: the telephone and the birth of today's customer service industry -- "You're going to listen to me": Internet advocacy, Consumerist.com, AOL, GetHuman.com, and Sweden -- To send us your firstborn, please press or say: "One": automation , Amtrak Julie, artificial intelligence, and eavesdropping -- The other end of the line: call centers, JetBlue, reps, supervisors, prisons, and CustomersSuck.com -- The next available agent: John, Juan, Sean, or Sanjay: international outsourcing, Argentina, TeleTech, Egypt, and the United Kingdom -- The solution is the problem: the old AT&T wireless, Sprint, consultants, cottage industries, and CRM -- Absolutely, positively: FedEx, Zappos.com, Credit Suisse, and CEOs.…”
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20Published 1994Table of Contents: “…Donnelley & Sons Company -- Red Wing Shoe Company, Inc. -- Reebok International Ltd. -- Reliance Electric Company -- Rheinmetall Berlin AG -- Riklis Family Corp. -- Riser Foods, Inc. -- Ritz-Carlton Hotel Company -- Rohr Incorporated -- Scarborough Public Utilities Commission -- SCI Systems, Inc. -- Shaw Industries -- Shearson Lehman Brothers Holdings Inc. -- Silicon Graphics Incorporated -- Society Corporation -- Sprint Communications Company, L.P. -- Standard Federal Bank -- Sunbeam-Oster Co., Inc. -- Suzuki Motor Corporation -- Talisman Energy -- Telephone and Data Systems, Inc. -- Textron Lycoming Turbine Engine -- Thiokol Corporation -- Thomas Cook Travel Inc. -- Torchmark Corporation -- Totem Resources Corporation -- Tridel Enterprises Inc. -- U.S. …”
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