Total customer satisfaction : lessons from 50 companies with top quality customer service

Total customer satisfaction : lessons from 50 companies with top quality customer service /

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Bibliographic Details
Main Author: Horovitz, Jacques, 1947-
Other Authors: Panak, Michele Jurgens
Format: Book
Language:English
Published: London : Financial Times, Pitman Pub., 1992.
Subjects:
Customer services > Management.
Customer services.

University Library ARS Main Stacks

Holdings details from University Library ARS Main Stacks
Call Number: HF5415.5 .H677 1992
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