The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
New York :
McGraw-Hill,
[2000]
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Subjects: |
Physical Description: | xv, 247 pages : illustrations ; 24 cm |
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Bibliography: | Includes bibliographical references and index. |
ISBN: | 0071352104 |