Assessing service quality : satisfying the expectations of library customers /

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Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen
Format: Book
Language:English
Published: Chicago : American Library Association, 2010.
Edition:Second edition.
Subjects:

University Library Folios, 3rd Floor

Holdings details from University Library Folios, 3rd Floor
Call Number: Folio Z711 .H45 2010
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