The tyranny of metrics /
How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewa...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Princeton :
Princeton University Press,
2019.
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| Subjects: | |
| Online Access: | Connect to this title online (unlimited users allowed) |
Table of Contents:
- Frontmatter
- Contents
- Preface to the Paperback
- Introduction
- I. THE ARGUMENT
- 1. The Argument in a Nutshell
- 2. Recurring Flaws
- II. THE BACKGROUND
- 3. The Origins of Measuring and Paying for Performance
- 4. Why Metrics Became So Popular
- 5. Principals, Agents, and Motivation
- 6. Philosophical Critiques
- III. THE MISMEASURE OF ALL THINGS? Case Studies
- 7. Colleges and Universities
- 8. Schools
- 9. Medicine
- 10. Policing
- 11. The Military
- 12. Business and Finance
- 13. Philanthropy and Foreign Aid
- EXCURSUS
- 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
- IV. CONCLUSIONS
- 15. Unintended but Predictable Negative Consequences
- 16. When and How to Use Metrics: A Checklist
- Acknowledgments
- Notes
- Index